FAQ Frequently Asked Questions

Do I need a tattoo license to buy supplies?

No. Anyone can shop with us—no tattoo license or certification required to purchase needles, cartridges, ink, machines, or tattoo supplies.

Do you sell numbing cream?

Yes. We carry professional-grade numbing creams and sprays. Available online and in-store with no restrictions.

Can I walk in and shop at your store?

Yes, walk-ins are welcome at both our Garden Grove and Nashville retail stores. No appointment needed.

What are your store hours?

Mon–Fri: 9:00 AM – 5 PM
Sat–Sun: 10:30 AM – 5:00 PM

Do you offer same-day pickup?

Yes. Select "Local Pickup" at checkout. Orders are typically ready within minutes during business hours.

How fast is shipping?

Most orders ship the same day. We offer USPS, UPS, and FedEx with fast nationwide delivery. Tracking is sent automatically.

Do you ship internationally?

Currently, only to Canada. International shipping rates and options appear at checkout.

What cartridges or needles should I use?

Standard: True to size
Tight: Tighter line weight than standard
Extra Tight: Ultra-fine precision
Straight / Loose: Ideal for traditional-style tattooing

Are your needles and cartridges sterilized?

Yes, all are EO-gas sterilized and individually blister-packed with lot numbers and expiration dates.

Do your cartridges fit all rotary machines?

Yes. All cartridges we carry at Element are universally compatible with most major rotary and wireless pen machines.

How do I track my order?

You will receive a tracking email once your order ships. Follow the link for real-time updates.

Can I return or exchange tattoo supplies?

Yes, however Machines, Needles, cartridges, and sterile items cannot be returned for safety reasons.

Do your stores carry the same products as your website?

Yes, however, certain inks, machines, and accessories may vary by location or be online-exclusive.

Do you sell gift cards?

Yes! Gift cards are delivered instantly by email and can be used online or in-store.