How long will it take to receive my order?

We ship all orders received by 2:00 PM PST the same business day. Delivery time depends on the shipping service selected at checkout. Standard ground shipping typically takes 3–5 business days.If you need guaranteed delivery, we recommend selecting UPS Next Day Air or UPS 2nd Day Air during checkout.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We ship only within the United States.

How do i cancel my order

Orders may be cancelled as long as they have not yet been fulfilled.To cancel your order:Step 1. Log into your accountStep 2. Find your orderStep 3. Choose "Cancel Order"If you do not see the "Cancel" button, it may be too late to be cancelled. See Cancellation policyPlease contact us here

Why was my card charged but my order did not go through?

This usually happens when the billing address entered at checkout does not match the billing address connected to the card being used. When this happens, your bank may still place a temporary authorization hold on the funds even though the order was not successfully completed.If you did not receive an order confirmation email, your order most likely did not go through. The pending charge is typically removed automatically by your bank within 3–5 business days.Before placing a new order, please double-check that your billing address matches exactly with the address on file with your bank or card provider.If you need additional help, please contact Element Tattoo Supply Support.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

We do no do exchanges. We can accept a return of the original item and issue a store credit which can be used to purchase the new item.

What is the difference between Cavicide and Cavicide1

Here’s the clear difference between CaviCide and CaviCide1:CaviCide (Original)Contact time: ~3 minutesUse case: Standard, everyday disinfectionPros:More cost-effectiveGood for routine cleaning.Best for: Shops doing general sanitationCaviCide1 (Fast-Acting)Contact time: 1 minute kill timeEPA List N compliant (kills SARS-CoV-2)Pros:Faster turnaround between clientsStronger positioning for compliance + high-volume shopsBest for: Busy tattoo shops where speed + efficiency matterBottom lineUse CaviCide → if you want lower cost + standard cleaningUse CaviCide1 → if you want speed + higher-level efficiencyIf you’re running a high-volume shop or event, CaviCide1 is the better operational choice—it saves time every cycle, which adds up fast.

Affirm is a Buy Now, Pay Later (BNPL) financial services tool that allows consumers to purchase goods and services with full transparency and with no hidden fees that are associated with traditional loans. Learn more

Affirm Buy Now Pay Later (Pay over time) service is only offered for consumers—not businesses. Terms apply. Eligibility for using Affirm

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Artist-Owned, Family Run

FAQ - Frequently Asked Questions

Customer Service

Mon-Sat, 9am-4:30pm PST.

Call Us

657-400-9062

Get in Touch

support@elementtattoosupply.com

Address

11562 Knott Ave. Ste 15 Garden Grove, CA 92841

20+ year in the tattoo industry

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