Due to the nature of tattoo products and industry hygiene standards, certain items are not eligible for return. Please review the policy carefully before making a purchase.

Non-Returnable Items

The following products cannot be returned under any circumstance:

• Tattoo machines

• Tattoo ink

• Tattoo needles & cartridges

• Tattoo anesthetics (numbing creams & sprays)

• Final, Clearance and Sale items

Eligible Returns

Products that may be returned must meet the following conditions:

• Must contact with 30 days of the original delivery date.

• Must be unused and in their original packaging with all accessories included.

• Approved prior to shipment back to us.

Additional Terms

• All eligible returns are subject to a 20% restocking fee.

• The customer is responsible for all return shipping costs.

• Refunds for approved returns are issued as store credit only.

• Unauthorized returns (items sent back without prior approval) will not be accepted and will be returned at the customer’s expense.

• Exchanges are not offered; if eligible, items may be returned for store credit only.

Refund Policy

• All refunds are issued as store credit only.

• Shipping fees are never refundable.

Order Error & Product Damage Policy

Customers have 7 business days from the date of delivery to report any order errors, missing items, or product damages.

• Claims submitted after this timeframe are not eligible.

• If package protection was not purchased at checkout, we cannot guarantee replacements for items damaged during transit.

Claims must include:

• Order number

• Photos of the product(s), packaging, and shipping label (if applicable).

• Verified claims will result in a replacement or store credit for the affected item(s).

• If damage was caused by the carrier and package protection was not purchased, a claim is not eligible.

Return & Replacement Policy

All replacement requests require the original product to be returned and inspected first.

• No replacements will be sent until we receive the item and verify the issue.
• Inspection is completed within 1–2 business days of receiving the return.

Change of Mind Policy

Customers who wish to return an item for any reasons must do so within 30 days of delivery.

These returns must meet our Return Policy requirements (see below)

• • Items must be unused, unopened, and in original packaging.

  • Returns are subject to a 20% restocking fee.

  • Customers are responsible for all return shipping costs.

  • Shipping fees originally paid are non-refundable.

  • These returns must meet our Return Policy requirements:

  • Approved returns are refunded as store credit only.

How to Request a Return

To initiate a return, please email us at:

📧 support@elementtattoosupply.com

Include your order number, the item(s), and reason for return so our team can process your request quickly.

Order Cancellation Policy

We understand that plans change and orders may need to be canceled. Cancellations are handled based on the status of the order at the time of the request.

Orders Not Yet Shipped

• Orders that have not left our facility can be canceled.

• A full refund will be issued (excluding any shipping fees already charged).

Orders Shipped but Not Delivered

• Customers may refuse delivery so the package is returned to us.

• Once received, we will issue a refund in the form of the original payment, less a 20% restocking fee and any shipping fees paid.

Orders Already Delivered

• Customers may return the package at their own expense.

• Once received, we will issue a refund for the order amount minus a 20% restocking fee.

• Returns must meet our Return Policy requirements (unused, unopened, in original packaging, and within the allowed return period).

How to Cancel an Order

To request a cancellation, please contact us immediately:

📞 657-400-9062

📧 support@elementtattoosupply.com