Store Policy

We encourage our customers to read and be familiar with our store policy. Our goal is to be as transparent as possible so the buying experience you have with Element Tattoo Supply will be the best it possibly can be. 

Shipping

We ship all orders from California or Nashville, depending on stock. Please make sure your address is accurate—once a package is marked delivered by the carrier, we cannot replace or refund it. Shipping and insurance fees are non-refundable.

Flat-Rate Shipping

U.S. orders over $150 (48 states only) qualify for $4.99 flat-rate shipping.

International Orders

Customers outside the U.S. are responsible for all customs, duties, and import fees.

Returns

Returns are accepted within 30 days for unused items in original packaging.

No returns on:

  • Tattoo machines

  • Tattoo ink

  • Needles or cartridges

  • Anesthetics

Eligible returns include a 20% restocking fee, and refunds are given as store credit.

Order Cancellations

If your order hasn’t shipped, you may cancel for a full refund.

If it has shipped, shipping and restocking fees apply.

Store Hours

Mon–Fri: 9:00 AM – 5:00 PM

Sat–Sun: 10:30 AM – 5:00 PM

To cancel an order, please call 657-400-9062 or send an email to support@elementtattoosupply.com 

Discount Policy

  • Discounts and promo codes must be applied at checkout and cannot be added after an order is placed.

  • Discounts do not apply to sale items.

  • Discounts cannot be combined with other promotions unless stated.

  • Promotions do not apply to shipping, taxes, or excluded products.

  • No retroactive price adjustments.

  • Misuse of discount codes may result in order cancellation.

  • Discounts cannot be used on gift cards unless noted.

  • All promotions end at the listed date and time.

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