Shipping Policy

All orders are shipped from our warehouse in southern California, USA. By making a purchase with Element Tattoo Supply, you agree to our shipping policy.

      1. Processing Time
        All orders received before 2 pm PST are processed and handed to the carrier on the same day. Orders placed after 2 pm, on weekends, or on holidays will be processed the following business day

        Please note: Carriers do not pick up our packages on Saturdays, Sundays, or holidays.

      2. Transit/Delivery Times
        In general, domestic shipments are in transit for 2 - 7 days. And for international shipments, transit time is generally 4-10 days.

        We have observed the following transit time: 2 days to Colorado, 3 Days to Texas, and 4-5 days to Florida and New York.

      3. Shipping Methods
        The shipping method used is chosen by the customer at checkout. For free shipping, we generally use USPS or UPS. For international orders, we use DHL. We can ship to anywhere in the world DHL delivers to.

      4. Shipping Costs
        Shipping costs are calculated during checkout and are based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected at the time of purchase. 

        Once the order has shipped, all shipping charges are no longer able to be refunded.

      5. Shipping to a non-billing address
        When we receive an order with a different bill to/ship-to address we do the following:

        For first-time customers, we require the customer to show proof of residence at the ship-to address. Proof can be in the form of official mail, identification, etc. If proof cannot be provided, we must ship to the bill to address or cancel the order.

        However, once proof of residence is established, all future orders can be shipped without further verification.

      6. Free-Shipping 
        Free shipping is available for all US orders valued above $100. For Alaska and Hawaii, the order must be valued above $150 to be eligible for free shipping. Be aware, some per-product exceptions do apply. For example, there is a $10 flat rate shipping fee for 1 gallon of Green Soap. The method of shipment is determined by Element Tattoo Supply.

      7. International Orders Duty and Taxes
        International customers should be aware that duty and taxes may or may not be applicable and that we do not collect duty or taxes. Applicable duties, taxes, and brokerage fees are the responsibility of the customer. If you refuse your package and do not wish to pay these customs fees your refund will be subjected to return fees brought on by the Carrier, if applicable.

      8. Tattoo Machine Orders - Signature-Required
        Orders for tattoo machines and/or equipment are shipped with signature confirmation. It is the responsibility of the customers to make themselves available to sign for the package upon delivery. If the package is returned for non-signature delivery, the shipping cost will not be returned, and a cancellation fee will apply.

      9. Customer’s Responsibility
        It is the responsibility of the customer to provide an accurate, safe, and deliverable shipping address when placing an order. The customer is responsible for the acceptance of the package. Element Tattoo Supply is not responsible for any loss, stolen, or missing packages.

      10. Undeliverable Packages
        Shipping charges are not refundable. Any packages deemed undeliverable and returned to us will be held for 5 days. If we receive no instruction as to what to do with the package, we will treat it as a canceled order. Cancellation fees will be applied.