Shipping Policy

All orders are shipped from our warehouse in southern California, USA. By making a purchase with Element Tattoo Supply, you agree to our shipping policy.

      1. Processing Time
        All orders received before 2 pm PST are processed and handed to the carrier on the same day. Orders placed after 2 pm, on weekends, or on holidays will be processed the following business day. 

        Please note: Carriers do not pick up our packages on Saturdays, Sundays, or holidays.

      2. Transit/Delivery Times
        In general, domestic shipments are in transit for 2 - 7 days. And for international shipments, transit time is generally 4-10 days.

        We have observed the following transit time: 2 days to Colorado, 3 Days to Texas, and 4-5 days to Florida and New York.

      3. Shipping Methods
        The shipping method used is chosen by the customer at checkout. For free shipping, we generally use USPS or UPS. For international orders, we use DHL. We can ship to anywhere in the world DHL delivers to.

      4. Shipping Costs
        Shipping costs are calculated during checkout and are based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected at the time of purchase. 

        Once the order has shipped, all shipping charges are no longer able to be refunded.
      5. Shipping to a address other than the billing address
        When we receive an order with a different bill to/ship-to address we do the following:

        For first-time customers, we require the customer to show proof of residence at the ship-to address. Proof can be in the form of official mail, identification, etc. If proof cannot be provided, we must ship to the bill to address or cancel the order.

        However, once proof of residence is established, all future orders can be shipped without further verification.

      6. Free-Shipping 
        Free shipping is available for all US orders valued above $100 that are shipping within the contiguous US. Be aware, some per-product exceptions do apply. We always reserve the right to determine the method of shipment and whether or not to apply free shipping.

      7. International Orders Duty and Taxes
        International customers should be aware that duty and taxes may or may not be applicable and that we do not collect duty or taxes. Applicable duties, taxes, and brokerage fees are the responsibility of the customer. If you refuse your package and do not wish to pay these fees your refund will be considered a canceled order and be subjected to a cancellation fee as well as any additional fee brought on by the Carrier.

      8. Tattoo Machine Orders - Signature-Required
        Orders for tattoo machines and/or equipment are shipped with signature confirmation. It is the responsibility of the customers to make themselves available to sign for the package upon delivery. If the package is returned for non-signature delivery, the shipping cost will not be returned, and a cancellation fee will apply.

      9. Customer’s Responsibility
        It is the responsibility of the customer to provide an accurate, safe, and deliverable shipping address when placing an order. The customer is responsible for the acceptance of the package. Element Tattoo Supply is not responsible for any loss, stolen, or missing packages. The customer is expected to contact the carrier immediately and initiate a search or file a claim.

      10. Undeliverable Packages
        Shipping charges are not refundable. Any packages deemed undeliverable and returned to us will be held for 5 days. If we receive no instruction as to what to do with the package, we will treat it as a canceled order. Canceled orders are subject to a 15% restocking fee.

      11. Package Marked "Delivered" But the Package was Not Received. If your package tracking status shows as delivered but you have not received it, first check with family or neighbors. If you still are not able to locate it, contact the carrier and report the package as not being delivered. They will initiate a search and attempt to locate it. If they are unsuccessful, you might be able to file a lost/stolen claim with the carrier. Please keep in mind, it is not uncommon for shipping carriers to mark it as delivered but then actually deliver it days later. Element Tattoo Supply will not be responsible for stolen packages.